At Cubertime, we understand how important every single piece is to your building experience. Missing or damaged parts can be frustrating, and we’re here to make sure you can get back to building as quickly as possible.
🧩 Need a Replacement Part?
If your set is missing components or you’ve received a damaged part, don’t worry—we’ve got you covered. Our support team will help you identify and replace the needed pieces so your build can be completed without interruption.
We can assist with:
- Missing bricks or components
- Damaged or defective parts
- Incorrect parts included in your set
- Small quantity replacements for ongoing builds
📦 How to Request Replacement Parts
To help us process your request faster, please include the following details:
- Order number
- Product name or set number
- Clear description of the missing or damaged parts
- Photos (if applicable)
- Your shipping address
You can send your request directly to:
📩 Email: service@cubertime.com
📞 Phone: +86 134 3474 3307
Our team will review your request and get back to you with a solution as soon as possible, typically within 24–48 business hours.
🚀 Our Commitment
We aim to ensure every Cubertime build experience stays smooth from start to finish. Each request is handled carefully so you can continue enjoying your project without unnecessary delays.
Our support approach is simple:
- Fast response
- Clear communication
- Reliable replacement solutions
- Customer-first service
🤝 Keep Building with Confidence
Every detail matters in a great build. If something isn’t right, we’re here to make it right.
Thank you for choosing Cubertime—we’re always ready to support your next creation.